At Miss Rose Official PK, customer satisfaction is our priority. We strive to provide high-quality beauty products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange:

  • The product must be unused (testing once is acceptable).
  • The product must be in its original packaging with all seals, labels, and accessories intact.
  • You must provide your Order Number or Invoice as proof of purchase.
  • An unboxing video is mandatory for claims related to damaged, missing, or incorrect products.

Non-Returnable & Non-Refundable Items

Returns or refunds will not be accepted in the following cases:

  • Products used beyond normal testing.
  • Products returned after 7 days of delivery.
  • Products without original packaging.
  • Sale, clearance, promotional, or discounted products.
  • Products damaged due to customer misuse or improper handling.
  • Returns requested due to a change of mind.
  • Returns requested because the shade, color, fragrance, or texture did not meet personal preference.

Damaged, Missing, or Incorrect Products

If you receive a damaged, missing, or incorrect item, please contact us within 24 hours of receiving your parcel.

Please provide:

  • Full Name
  • Order Number
  • Unboxing Video
  • Clear Photos of the Product
  • Description of the Issue

After verification, we will arrange a replacement or refund if your claim is approved.

Refund Policy

Once we receive and inspect the returned product, we will notify you whether your refund request has been approved or rejected.

If approved, your refund will be processed within 5–7 working days.

Since Miss Rose Official PK operates on Cash on Delivery (COD) only, approved refunds will be transferred to the customer’s provided Bank Account, EasyPaisa, or JazzCash account.

Delivery charges are non-refundable.

Exchange Policy

Products will only be exchanged if:

  • You receive the wrong product.
  • The product is damaged or defective upon delivery.

If the mistake is on our side, we will arrange the replacement without any additional delivery charges.

If an exchange is approved for any other valid reason, the customer will be responsible for the return shipping charges.

Return Shipping

Customers are responsible for securely packing and sending returned products.

For valuable parcels, we recommend using a trackable courier service.

Miss Rose Official PK is not responsible for parcels lost or damaged during return shipping.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow this Refund & Return Policy.

Contact Us

If you have any questions regarding refunds, returns, or exchanges, please contact us.

Email: info@missroseofficialpk.com

WhatsApp: +92 321 8479656

Our customer support team will be happy to assist you.