At Miss Rose Official PK, we want you to shop with confidence. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or exchange.
Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order.
Requests submitted after 7 days of delivery will not be accepted.
Eligibility
To qualify for a return or exchange:
- The product must be unused (testing once is acceptable).
- The product must be returned in its original packaging with all seals, labels, and accessories intact.
- You must provide your Order Number or Invoice as proof of purchase.
- An unboxing video is required for claims related to damaged, missing, or incorrect products.
Non-Eligible Items
Returns or exchanges will not be accepted for:
- Products used beyond normal testing.
- Products without original packaging.
- Sale, clearance, promotional, or discounted items.
- Products damaged due to misuse or improper handling.
- Products returned because of a change of mind.
- Returns requested due to shade, color, fragrance, or texture preference.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your parcel.
Please share:
- Your Full Name
- Order Number
- Unboxing Video
- Clear Photos of the Product
- Description of the Issue
After verification, we will arrange a replacement or refund where applicable.
Return Shipping
If the issue is caused by our mistake (such as a damaged, defective, or incorrect product), we will arrange the replacement at no additional delivery cost.
For any other approved return or exchange request, the customer will be responsible for the return shipping charges.
Refunds
Approved refunds will be processed within 5–7 working days after we receive and inspect the returned product.
Since we operate on Cash on Delivery (COD) only, refunds will be transferred to the customer’s provided Bank Account, EasyPaisa, or JazzCash account.
Please note that delivery charges are non-refundable.
Need Assistance?
If you need help with a return or exchange, please contact our customer support team.
Email: info@missroseofficialpk.com
WhatsApp: +92 321 8479656