1. Are your products 100% original?
Yes. All products available at Miss Rose Official PK are 100% genuine and authentic. We source our products from trusted suppliers to ensure the highest quality for our customers.
2. How do I place an order?
Simply browse our website, add your favorite products to your cart, proceed to checkout, enter your shipping details, and place your order. Our process is quick, secure, and easy.
3. What payment methods do you accept?
We currently offer Cash on Delivery (COD) only.
You can pay for your order in cash when it is delivered to your doorstep anywhere in Pakistan.
4. How long does delivery take?
Orders are usually delivered within 3–5 working days across Pakistan.
Delivery times may vary slightly depending on your city, public holidays, or courier service.
5. How can I track my order?
Once your order has been dispatched, you can track it anytime through our Track Order page using your Order Number and Phone Number.
6. How will I know if my order is confirmed?
After placing your order, you will see a confirmation message on your screen.
If any additional verification is required, our customer support team may contact you via WhatsApp or phone before dispatching your parcel.
7. What should I do if I receive a damaged, defective, or incorrect product?
Please contact us within 24 hours of receiving your parcel.
To help us resolve the issue quickly, please provide:
- Your Order Number
- An Unboxing Video
- Clear Photos of the Product
- A Brief Description of the Issue
After verification, we will arrange a replacement or refund if your claim is approved.
8. What is your Return & Refund Policy?
We accept eligible return or exchange requests within 7 days of delivery.
Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
For complete details, please visit our Refund & Return Policy page.
9. Can I cancel or change my order?
Yes. You may request to cancel or modify your order before it is dispatched.
Once the parcel has been shipped, the order cannot be cancelled or modified.
10. I didn’t receive an order confirmation. What should I do?
If you do not receive any confirmation after placing your order, please contact us via WhatsApp or email.
Our support team will verify your order and assist you as soon as possible.
11. I’m not sure which shade is right for me. Can you help?
Absolutely!
Our beauty support team will gladly help you choose the most suitable shade based on your skin tone.
Simply contact us on WhatsApp before placing your order.
12. How can I contact Miss Rose Official PK?
If you have any questions about your order, products, delivery, returns, or exchanges, feel free to contact us.
Email: info@missroseofficialpk.com
WhatsApp: +92 321 8479656
Our customer support team is always happy to assist you.